Environment, People & Customer Relationship Speaker, Adviser, Trainer & Author
Employees Engagement & Experience
Customer Service & Experience
Caring Service Culture
Claire is on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, nurturing a Caring Service Culture, enhancing their environments, increasing their employees’ engagement and customer loyalty, through a more focussed CX & EX Culture.
Listed No 5 in the Top 30 Global Customer Service Gurus, Claire is an authority in the Customer Experience Industry, she is an Environment, People & Customer Relationship ‘Buzzational’ Speaker, Adviser & trainer; empowering businesses to make game-changing decisions by assessing, developing, implementing and measuring EX & CX strategies through her Caring Service Culture programme.
Claire also offers a range of onsite and online training and a Mystery Shopping and Customer Experience Franchise opportunity.
With disturbing employees engagement figures published in by Deloitte, where 88% of all people who work in this U.S feel they work for an organization that does not care about them, and three out of four are disengaged in what they're doing according to Gallup, no wonder why customer service is taken a hit and we see a rise of customer complaints, employees sickness and a de crease in customer loyalty even more alarming in companies bankruptcy.
I am on a mission to inspire businesses to thrive and spiral up their profit by bringing more care into their businesses, nurturing a Caring Service Culture, enhancing their environments, increasing their employees’ engagement and customer loyalty, through a more focussed CX & EX Culture.
Nurturing a truly caring service culture isn't easy, but it is the only way to have a thriving business, with harmonious environments, happy employees, happy customers and happy bottom lines...
WHAT OTHERS SAY...
“With a mix of theory and practical tips, Claire is able to captivate audiences to think about the customer first. Her passion for creating a service culture and then ensuring that this culture reaches the front lines inspires business owners to put customer service at the heart of their companies”
- Chris Lim, Overall Co-Chair, Franchise Asia Association, Director Francorp, PH
‘Her people-centric and customer-centric activities, proved invaluable for the team, so much so that they are looking forward to working with her again. We are considering institutionalizing her workshop as part of our employees’ continuing education. ‘
- Tab Abad, Managing Director, Harem inc, PH